Support
Frequently asked questions
If your question is not answered here, email us — a person reads it.
Enrollment & access
How long do I have to complete a course?
Twelve months from the date of enrollment. There is no minimum time — you can finish in an afternoon if you want to — but the platform records actual viewing time and will not allow you to skip content.
Can I start on one device and finish on another?
Yes. Your progress, video position and quiz state are saved to your account. Sign in on any device and continue from where you stopped.
Do I need to complete a course in one sitting?
No. Most participants finish across two or three sittings.
What are the technical requirements?
A current browser and a reliable connection. See technical requirements for details and a system check.
Tests & scoring
Is the pre-test graded?
No. It is a baseline only and does not affect whether you pass. You will see it next to your post-test result at the end.
What score do I need on the post-test?
75% or higher. You have three attempts and each draws a different set of items from a larger pool.
What happens if I fail all three attempts?
Contact support. We will look at what happened and discuss options, which usually means resetting your attempts after you have reviewed the material.
Can I see the correct answers?
Rationales for every item are released once you pass. We do not release them beforehand, because the item pool is reused.
Certificates & CE
When do I get my certificate?
Immediately after you pass the post-test and submit the course evaluation. It downloads as a PDF and stays in your account permanently.
My name is wrong on the certificate. Can it be fixed?
Yes. Update your profile and contact support; we will reissue. The original is marked superseded in our records.
Will my licensing board accept this?
That is determined by your board, not by us. Requirements differ by state and discipline. Check with your board before enrolling — we would much rather answer that question than issue a refund.
How can an employer verify my certificate?
Every certificate carries a verification code that can be checked on our verification page without contacting you.
How long do you keep my completion records?
In line with the retention periods expected of continuing education sponsors. If your board audits you, we can produce a participation record.
Payment & refunds
Do you offer refunds?
Full refund within 14 days of enrollment provided you have not passed the post-test or downloaded a certificate. See the refund policy.
Do you accept purchase orders?
Yes, for team and district enrollments. We issue access codes on receipt of the PO, before payment clears.
Is there a subscription?
No. Individual enrollments are one-time. District licenses are annual and do not auto-renew.
Do you offer group discounts?
Yes, from five seats. See pricing or request a quote.
Accessibility & support
Are videos captioned?
Yes, with human-verified captions and downloadable transcripts on every video.
I need an accommodation. What do I do?
Contact us before enrolling and describe what you need. See our accessibility statement.
How do I raise a complaint?
We maintain a published grievance policy. Complaints are acknowledged within two business days.
How quickly does support respond?
Within one business day, Monday to Friday, 9am–5pm ET.