Refund & Cancellation Policy
When you can get your money back, how to ask, and how long it takes.
Last updated: August 1, 2026
Prototype placeholder. This policy is scaffolding that shows the structure and headings a page of this type needs. The wording has not been reviewed by a lawyer and must not be published as-is.
The short version
Full refund within 14 days of enrolment, provided you have not passed the post-test or downloaded a certificate. Email us and we will process it — you do not need to explain why.
Individual enrolments
- Within 14 days, course not completed: full refund
- Within 14 days, post-test passed or certificate downloaded: no refund, because the CE hours have been awarded
- After 14 days: no refund as a matter of policy, but contact us — if something went wrong on our side we will make it right
Technical problems
If you cannot complete a course because of a fault on our side and we cannot resolve it, you get a full refund regardless of elapsed time or progress. Problems caused by a district firewall are not a fault on our side, but we will help you and your IT team work through them, and we will refund if it cannot be resolved.
Group and district licences
Unused seats may be refunded within 30 days of purchase. Seats that have been assigned and started are not refundable. Unassigned seats may be reassigned freely at no cost at any time within the licence term. Annual licences are not refundable after 30 days but do not auto-renew.
Transfers
You may transfer an unstarted enrolment to another person, or to a different course of equal or lower price, at no charge. Contact support with both names or the target course.
How to request a refund
Email info@jedtraining.com with the name on the account and the course. We acknowledge within one business day and process approved refunds within five business days. Refunds return to the original payment method; your bank may take a further few days to show it.
Cancellation of a course by us
If we withdraw or substantially change a course you are enrolled in, you may take a replacement course of equal value or receive a full refund, whichever you prefer.
Disputes
If you are unhappy with how a refund request was handled, our grievance policy sets out the escalation route.
Questions about this policy? Email info@jedtraining.com.